Communicating in a Multicultural Environment

People & leadership

Video

Communicating in a Multicultural Environment

Speaker: Lionel Laroche

  • Format

    Video

  • Level

    Intermediate

  • Duration

    50 min

Using insightful diagrams, powerful anecdotes and an experiential exercise, this presentation analyses the root causes of typical misunderstandings between culturally different clients and accounting service providers to suggest practical solutions.

Learning outcomes

  • Identify root causes of typical misunderstandings
  • Recall strategies to bridge communication gaps between different cultures

£35.00 (CIMA members only)

£45.00

VAT calculated on checkout

Product information

Overview

Culturally different clients don’t just look different or speak a different language, they communicate and react differently because they were educated to think differently.

As a result, professional accountants may provide what they consider as great service when their clients consider that the service they receive does not meet their expectations.

Using insightful diagrams, powerful anecdotes and an experiential exercise, this presentation analyses the root causes of typical misunderstandings between clients and accounting service providers to suggest practical solutions.

Topics discussed:

  • Multicultural communication

Who should take this course?

  • Female financial professionals and accountants from all business sectors: public accounting, business & industry, not-for-profit, government & academia
  • Global leaders and aspiring leaders
  • Women in finance who want to develop new skills
  • Male colleagues who wish to learn more about developing women leaders

Professional development

All learning resources available in the CGMA Store qualify for CPD for CIMA members.

Prerequisites:None
Programme level:Intermediate
Duration:50 min
Format:Video
Access:This is a digital product. You will have access to the content for a year after purchase date.

Return and refund policy

£35.00 (CIMA members only)

£45.00

VAT calculated on checkout

Speaker

  • Lionel Laroche