Dealing with Difficult People - Finding the “Win Win”!

People & leadership

Video

Dealing with Difficult People - Finding the “Win Win”!

Speaker: Nigel Franklyn, Vice President, Financial Reporting, The Prudential Insurance Company of America

  • Format

    Video

  • Level

    Intermediate

  • Duration

    50 min

This session will be a discussion on conflict management, the reason why, and the mindset and behavioural changes to facilitate mutually beneficial outcomes.

Learning outcomes

  • Identify the mindset and behavioural changes to aid in conflict resolution
  • Recall practical actions/activities to help influence the outcome you seek

£35.00 (CIMA members only)

£45.00

VAT calculated on checkout

Product information

Overview

We have all been there – trying to accomplish something and that one person is standing in the way. You feel "stuck," the situation hardly ever improves and is often frustrating.

Walking away isn’t an option. How can you get them to listen to you and understand your point of view? How can you both come to an agreement?

This session will be a discussion on conflict management, the reason why, and the mindset and behavioural changes to facilitate mutually beneficial outcomes!

Topics discussed:

  • Conflict resolution

Who should take this course?

  • Controllers
  • Assistant controllers
  • CFOs
  • Accounting and financial managers
  • Treasurers
  • Financial directors/officers

Professional development

All learning resources available in the CGMA Store qualify for CPD for CIMA members.

Prerequisites:None
Programme level:Intermediate
Duration:50 min
Format:Video
Access:This is a digital product. You will have access to the content for a year after purchase date.

Return and refund policy

£35.00 (CIMA members only)

£45.00

VAT calculated on checkout

Speaker

  • Nigel Franklyn, Vice President, Financial Reporting, The Prudential Insurance Company of America