This webcast will cover the main styles of dealing with conflict and the steps for dealing with difficult people
There are no upcoming dates for this Webcast
According to the Carnegie Institute of Technology, 15 per cent of success is due to brains and skills. The other 85 per cent of success is due to personality factors, such as the ability to successfully deal with other people. How good are you at handling your internal response? Your internal response is the automatic reaction that someone else’s behaviour triggers inside of you. This response is a primary key to effectively dealing with conflict and difficult people. Remember, communication is mostly non-verbal, and your internal response will show up on your face and in your body language. Think about how you typically react in difficult situations. If your reactions are not working for you, then it is time to consider more effective strategies. This webcast will cover the main styles of dealing with conflict and the steps for dealing with difficult people.
This Webcast offers 2 hours of CPE credit.
Note on CPE Requirements and Credits
All learning resources available in the CGMA Store qualify for CPD for CIMA members.
|Field of study:||Personal Development|
|Access:||This is a live event. You will have access to webcast on the date/time of broadcast and the archive for 3 months after the broadcast date.|